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CONTACT

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Do you have questions about our services? Please send us a message and we'll do our absolute best to respond as soon as possible. For reservations, please visit our BOOKINGS page or contact us via WhatsApp at: 984.178.3354.

Please consider that the date and the service you desire, may not be available. We will contact you to confirm the actual details of your appointment.

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Tel: +52 984.267.2435 / 984.178.3354 

Email: info@quintoelementospa.com

CTM Av. between 20 y 25. Downtown, Playa del Carmen, Mexico

POLICIES:

RESERVATIONS. We recommend that you book as soon as possible to guarantee the availability of your preferred treatments. You can make your reservations through our website, telephone or directly in our SPA.

GROUP BOOKINGS. Groups of 4+ people must be confirmed two weeks in advance, sending a 50% pre-payment of the reserved treatments.


CANCELLATIONS. Require 24 hours notice before the scheduled appointment. For groups, we require a 7-days in advance notification to avoid the full charge of the treatments.


PHYSICAL AND HEALTH CONDITIONS. We highly recommend avoiding treatments immediately after eating. Shaving before an exfoliating treatment and suntanning before any spa service should be avoided. When making your reservation, please let us know about any physical condition, pregnancy, hypertension, diabetes, allergies, etc.


BASIC SPA RULES. We want to provide an environment of relaxation and tranquility, to achieve this, please limit the use of mobile phones, put them in silent mode and keep a low tone of voice.

PAYMENT METHODS. All treatments can be paid in cash or with a credit card (VISA, MASTERCARD, AMERICAN EXPRESS). It is recommended to book in advance.